Polityka wysyłki

I. Introduction

Margot Decor is committed to the efficient and safe delivery of shipments to its customers. We have partnered with Apaczka to provide high quality courier services, both domestic and international. Please see below for details of our shipping policy.

II. Carriers and Types of Services

As part of our partnership with Apaczka, we offer the services of the following carriers:

• InPost (Parcel Machines, InPost Courier).
• DPD (DPD Pickup, DPD Courier)
• DHL (DHL Express, DHL Standard)
• UPS
• Poczta Polska (Pocztex)
• Orlen Paczka
• FedEx, GLS, Geis, Hellmann and others

Types of Services Available:

Standard shipments (envelopes, parcels up to 30 kg)
Non-standard shipments (larger dimensions, special requirements)
Pallets and half-pallets
Express shipments (same-day delivery)
Shipments without labels

III. Delivery Time

Delivery time depends on the selected carrier and type of service:

• Standard delivery: 1-3 business days
• Express delivery: even on the same day
  
• International delivery: from 3 to 10 business days (depending on the destination country)

Margot System is not responsible for delays due to carriers, force majeure or incorrect delivery details provided by the customer. Once the package is handed over to the courier company, the responsibility for its delivery rests with the carrier.

IV. Shipping Costs

Shipping costs depend on:

Weight and dimensions of the parcel
The selected carrier
Destination (domestic, international)

The final price depends on the current price list of carriers and current promotions.

Prices are subject to change and are charged according to the current price list of carriers. 
The final shipping price is shown when placing an order.

V. Tracking of Shipments

Once your package is shipped, you will receive a tracking number that allows you to monitor the status of your shipment in real time. The tracking number will be sent to the customer by e-mail. You can check the status of your shipment on the website of the selected carrier or through the Apacheka system. In case of problems with the tracking number, please contact customer service.

VI. Returns and Complaints

In case of problems with the shipment (delays, damage, lost), please contact our customer service department:

 E-mail: info@margotdecor.com
 Phone: +48 792 333 322
Complaints regarding damaged or lost shipments should be submitted within 7 days of delivery. Please include photos of the damaged shipment and the damage report written in the presence of the courier.

VII. Rules of Packing Shipments

To ensure safe transportation of shipments, please observe the following rules:

Use of appropriate protective materials (cardboard boxes, bubble wrap, fillers)
Marking of fragile shipments (“carefully”)
Securing parcels with tape

VIII. Non-standard Shipments and Prohibited Goods.

Some shipments require special transport conditions or are restricted:

Allowed non-standard:

Tires, bicycles, furniture, consumer electronics/appliances, glass, lithium-ion batteries, alcohol (according to regulations)

Prohibited:

Flammable materials, weapons, live animals, prescription drugs, chemicals, drugs, products that require controlled temperatures (e.g., perishable foods)
Some products, such as lithium-ion batteries, glassware and alcohol, require special protection and may be subject to additional insurance. Customers should contact customer service before sending these types of shipments.

IX. Insurance of Shipments

Selected shipments may be subject to additional insurance. Customers may contact customer service for details on insurance costs and terms.

X. Contact

For questions about shipments, please contact:
E-mail: info@margotdecor.com
Phone: +48 792 333 322
Address: Margot, 5 Prochowa St., 89-600 Chojnice, Poland